Heading Back to the Office?
As many of us are heading back into the office, we are faced with the dilemma of multiple users refamiliarizing themselves with the integrated rooms. This can even be challenging for the technically inclined individuals, but a few simple steps can alleviate a lot of frustrations.
Testing the room before a meeting is a great way to make sure room users enter the room and have a fluid experience from start to finish. Using a test space such as email@example.com (may not be accessible depending on organization firewall rules) is a great way to ensure the call connects and audio will pass both ways. This test is especially useful with soft codecs as sometimes application updates cause configuration changes (original sound, connected devices). A document in room consisting of a quick how to guide is a great way to enable users to be self-sufficient.
Now is a great time to perform equipment maintenance. VisionPoint offers preventative maintenance services for contracted and non-contracted clients. Having a service performed while staffing is still light will allow a deeper and smoother maintenance process. Additionally, we are seeing that clients support staff seem to be overwhelmed bringing on new hires and our services may lessen some of their workloads.
Finally, after looking at your current technology, you may find that some connections and functionality is outdated. The best way to bring the room up to speed would be to reach out to a service representative.
VisionPoint Support Has Your Back
If you’re thinking about preventative maintenance or unsure where to start, you can always contact VisionPoint’s Service and Support staff.