COLLABORATION SPACES
Managed AV Services
VisionCare Intelligent AV Managed Services
Stop reacting to AV problems. VisionCare monitors your meeting rooms 24/7, resolves issues before users notice, and gives you predictable monthly costs instead of surprise repair bills.
Fewer Meeting Delays
Fewer Helpdesk Tickets
Ready When You Need It
The Problem with Break-Fix AV Support
Most organizations don’t know their conference room is down until someone walks in for a meeting and it doesn’t work. The CEO’s town hall starts 10 minutes late. The client presentation loses audio. IT spends hours troubleshooting across multiple vendor dashboards. VisionCare eliminates this cycle entirely.
How VisionCare Works
Three capabilities. One platform. Zero surprises.
Monitor
24/7 remote monitoring of every room, device, and connection from our Network Operations Center. Threshold alerts for frame rate, jitter, packet loss, and bit rate across Cisco, Poly, Zoom, and Teams environments. We see issues before your users do.
Manage
Remote reboot, firmware updates, configuration changes, and device management from a single dashboard. No toggling between vendor portals. No dedicated server required. Powered by our UnifyPlus platform with direct device communication.
Resolve
Self-Heal technology automatically restarts applications, drivers, and critical processes when issues are detected. Device fail-over switches to backup equipment instantly. When on-site service is needed, a technician is at your door within 24 hours.
What’s Included
Comprehensive coverage for your entire AV environment.
Remote Monitoring
Continuous monitoring of system health, network performance, and device status from our NOC. Proactive alerts and automated diagnostics catch problems before they impact meetings.
Preventative Maintenance
Scheduled firmware updates, system health checks, and proactive component maintenance. We keep your systems current and operating at peak performance without disrupting your workday.
Analytics & Reporting
Usage data, performance trends, and system health reports that inform space planning, technology budgeting, and business process decisions. Actionable insights, not just raw data.
Field Service & Warranty
Full service and support for workmanship, design, and system configuration. Repair or replacement for covered equipment. On-site technician within 24 hours when remote resolution isn’t possible.
User Training
On-site and remote training programs tailored to your specific room configurations and UC platforms. Custom documentation and ongoing adoption support to maximize technology utilization.
Advance Replacement
Failed equipment gets replaced fast. Advance replacement parts are shipped immediately so your rooms stay operational. No waiting weeks for manufacturer RMA processes.
Powered by UnifyPlus
The only hybrid monitoring platform built for today’s multi-vendor meeting rooms.
Over 70% of organizations use more than one UC platform. UnifyPlus delivers a single dashboard view across Cisco, Poly, Zoom, and Microsoft Teams — eliminating the need to toggle between vendor portals. Real-time diagnostics for conference room hardware and remote user applications. No dedicated server or infrastructure changes required.
Ready to stop reacting and start preventing?
Tell us about your environment and we’ll show you what proactive AV management looks like.
Technology Partners
