There are similarities in communication requirements across companies. But it is in the differences where the best communication technology solutions are found for a specific organization.

Challenge

A large international law firm was struggling with unreliable and aging communication technology, and specific needs were going unaddressed. Meeting attendees needed the ability to have private side conversations. The style of existing microphones allowed damage too easily. Lastly, video conferencing technology was insufficient both functionally and aesthetically. Dissatisfied with the initiative of their communication technology provider, the firm was seeking a partner that would proactively provide new ideas and had the ability to evaluate current and future technology requirements based on satisfaction levels of internal customers.

Design

Our initial analysis reviewed boardroom and conference room scheduling to understand how the process worked and what parameters were used (size of the space, available technology, type of meeting, etc.) when specifying a room. With this information we redesigned the scheduling process to result in more accurate room and technology configurations. An evaluation of the current technology and client input on operational issues and future requirements led us to design and install several different communication environments.

For meeting privacy, the new system provides Clockaudio® microphones with mute buttons and light indicators to indicate public or private status. Their material and design provide protection from the wear and tear of constant use. Videoconferencing via dual display screens was included in each room and a user interface, made for any level of technical knowledge, gave access to everyone.

Impact

Staff satisfaction with the communication technology has jumped dramatically. Daily use has increased the efficiency and quality of communications internally and externally. The implementation of technology standards has provided the firm with an easy-to-follow plan for future installations and upgrades across all offices.