SUPPORT
Protect your communication technology investment with our comprehensive support agreement. At VisionPoint, we surround you with technicians, testing, reporting, and training dedicated to ensuring that your technology works when and how you need it to.
Call For Immediate Customer Support
1-860-436-9673We Have You Covered
When you have a question or your technology isn't working the way it should, we have you covered. You will always be greeted by a live person, and if on-site service is necessary, we will have a technician on your doorstep within 24 hours of your call.
Coast-to-coast support
We provide design, installation, and support to customers across the country. And no matter where they are, they tell us it feels like we are right next door.
Technical experience and certifications
We are committed to the professional development of our staff and staying current with changes in technology. Some of the certifications our technicians maintain include:
- InfoComm CTS, CTS-I and CTS-D
- Crestron Digital Media DMC-4K-E and DMC-4K-D
- Certified Crestron Master Programmer
- CCNA Network Certification
- Cisco and Polycom Certified for Video Conferencing
- Biamp and ClearOne certified for audio processors
- Project Management Professional PMP
- LEED Professional
- Low Voltage – C5 License
Comprehensive service agreements
VisionPoint offers annual maintenance agreements tailored to your technology use and recommended manufacturers maintenance programs. All of our maintenance programs offer the highest level of customer service. Whether you are a single office or multinational enterprise, you will receive:
- Unlimited emergency visits
- All manufacturers firmware updates
- Unlimited telephone support
- Unlimited in-house service support
- Advance replacement parts
- One hour call back
- 24 hours for on-site support from initial client call
- After normal business hours support
- Preventative maintenance
Making Technology More Effective
After installation, we provide in-person training, systems monitoring and reporting, and make adjustments as necessary to maintain peak performance.
Analytics reporting
We analyze and report on the day-to-day functioning of your systems, providing guidance on equipment use and performance, highlighting significant outcomes, and suggesting potential modifications.
On-site customer training
VisionPoint will conduct an initial end user training program to meet specific applications of the technology. This on-site training follows guidelines outlined in the manufacturer’s user handbook and provides users with knowledge of the capabilities and intended applications, an understanding of how to use the touch panels or other controls and delivers access to the VisionPoint provided instructional documentation.
Remote monitoring
We continuously monitor key attributes of your system’s performance from our Network Operations Center. This allows us to track and immediately trouble shoot issues before they cause problems for your organization’s communication priorities.
