Support

Analytics Reporting

We analyze and report on the functioning of your systems, providing guidance on use and performance.

Onsite Customer Training

VisionPoint conducts thorough programs to train end users in the capabilities, applications, and usage of equipment.

Remote Management & Monitoring

We continuously monitor key system performance attributes, allowing us to track and troubleshoot issues before they are a problem.

Field Service & Warranty

VisionCare is VisionPoint’s comprehensive service and support plan and includes:

Monitor

Unify Plus creates more actionable insights so you can reduce IT support time by 90% and get rooms up and running at record speeds. Threshold Alert Control enables Cisco, Poly and Zoom users to set alert levels for metrics such as frame rate, jitter, packet loss and bit rate.

Manage

The Unify Plus plugin securely communicates directly with connected devices. We make management simple. Now you can remote reboot devices, Zoom Rooms, and make updates all from one dashboard.

Resolve

With the right tools available at your fingertips, you can now resolve support tickets at lightening speed. One unique feature from Unify Plus is ‘Self-Heal’, which automatically re-starts applications, drivers and critical processes when an issue is detected. Additionally, if needed the device fail-over feature will instantly switch over to auxiliary AV-connected devices.