The VisionPoint Approach: Remote Monitoring and Remote Access
If there is one valuable lesson that VisionPoint learned this year it is the importance of flexibility and responsiveness as an essential business. Without being highly adaptable to our customers, their business operations suffer. Our customers have a very different set of needs in the current business environment than they did in 2019. We have always taken a proactive approach when it comes to servicing our customers which is why we’ve added remote access and remote monitoring to our service model years ago, but it’s become even more important than ever.
Because remote monitoring and remote access allows AV providers to reduce problem resolution significantly.
Benefits of Remote Monitoring/Remote Access
There are numerous benefits to our customers. We understand that a well-designed AV system is a big investment for any organization. That initial investment became even more important this year, as a cornerstone to internal and external communications. Hours of system downtime can cause business operations could to suffer, especially with a large portion of the workforce working remotely.
Today’s business environment demands videoconferencing on the fly whether users are conducting virtual team meetings, a client meeting, or interviews. On top of that, these systems are not always going to always work the way we want them to, and when we need to use them.
VisionPoint championed a modernized approach that can take minutes or even hours off of a service call. Our service department discovered the value of being able to troubleshoot certain issues remotely, luckily some of our customers have taken advantage of our approach, enjoying a greater return on investment by receiving faster service on demand. In situations where a VisionPoint technician needs to be sent onsite, we can monitor systems and get a better understanding of the issue at hand, still being able to resolve problems at a faster rate.
Remote monitoring can help organizations get the most out of their systems by analyzing use of video conferencing rooms and systems. Proactive monitoring can help identify issues before they occur. VisionPoint can even provide system metrics, tips, diagnostics, and education on how to use your systems more efficiently. We can also troubleshoot issues immediately before they become major problems. Certain manufacturers and pieces of hardware allow us to set service notifications, so IT staff and admins can receive emails and/or texts when a system failure has occurred.
Remote access may even save a meeting. Our service department has full-time staff that can remotely troubleshoot issues that may solve what seems to be a complicated issue in minutes. You will always be greeted by a live person, and we have support after normal business hours to help resolve your problem quick and efficiently.
10% Discount on Service Contracts for a Limited Time
For a limited time we are giving a 10% discount on service contracts for customers that enable remote access. As stated above, adding remote access gives you the benefit of on-demand support by VisionPoint which helps you get the most out of your AV systems.
What our customers think of Remote Monitoring/Remote Access
Since our service model has been tried, and tested with our customers we have received tons of great feedback.
Here is what our customers have been saying
“Always a pleasure to work with all of VP staff. Responsive, knowledgeable, and flexible to work with. Things change frequently and you folks are always willing to work with us to find a resolution.”
“Both Wayne and Dan handled my request in a timely manner and kept me informed during the process from the beginning until it was resolved. Dan also went above and beyond, not only to resolve the issue, but to educate and explain why. Dan is an asset to VisionPoint and your customers. Thank You!”
“Wayne did a great job troubleshooting over the phone with me, and a tech was quickly able to be onsite the following business day. Al did a great job getting the issue resolved quickly once onsite.”